I Don't Know My Apple ID or Password

The App Store may require you to enter your Apple ID and password in order to install the app. If you don't have your password a reset may be required

The App Store may require you to enter your Apple ID and password in order to install the app. If you don't have your password a reset may be required:

  1. Go to Settings. It is the gear icon. 
  2. Tap [your name] > Password & Security > Change Password.
  3. If you are signed into iCloud and have a passcode enabled, you will be prompted to enter the passcode for your device. The passcode is different than your Apple ID password. It is usually a 4 or 6 digit number.
  4. Follow the onscreen steps to update your password.

If you need additional assistance please follow Apple's instructions.